We hope you are pleased with your purchase. However, if you are not completely satisfied, we offer a few options which might help you decide what to do next.

As an online customer you have consumer returns rights under the Consumer Contracts Regulations. This gives you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods. You then have a further 14 days from the date you notify us that you’d like to cancel your order and to return the goods to us.


Simply return the product to us for an exchange or full refund by following the steps below within 14 days of receipt. We will process your exchange or refund (excluding original delivery charge) when we receive your parcel.
Please notify us of your intention to return the goods to our warehouse within 14 days of receipt and we will issue you a refund upon receipt of the item(s), returned to us within 28 days of the delivery date, subject to the terms detailed below.

Terms: We have the right to refuse returns if the seal on the product or primary packaging has been irreparably broken. Please handle all items with care. Item(s) must be returned to us intact, undamaged and as soon as reasonably possible.

Please return by post to: Oswell Penda Pharmaceuticals, Caradon, 14 Park Drive, Oswestry SY11 1BW Our customer service telephone is: 01691 680815

Simply take your parcel to any Post Office ensuring you obtain a receipt for proof of postage. We recommend you use a delivery method that insures you for the value of the item(s)


We will issue a full refund for items purchased online that are returned according to our Returns Policy above. Your refund will be credited to the original purchaser’s credit/debit card within 5-7 working days from processing your return and will exclude postage costs.

If the date on your payment or credit card has expired or for any reason the original card has been cancelled, please contact so that we can update your payment type and ensure that your refund gets processed correctly.


We inspect all products sent before shipping to ensure the highest possible standards, but if for some reason the product you have received is not what you ordered or in some way faulty, please contact immediately quoting your order number and details of the product you purchased and/or stating the problem with the item received and specifying whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Replacement item(s) will be sent to you on receipt of the original item(s) being returned. If an item has been reduced in price there will be no credit.


Under the Consumer Contracts Regulations, you have the right to cancel your order or any item purchased online from OPP, for a full refund. If you have not yet received your order, please contact as soon as possible to arrange a cancellation before the order is dispatched. We usually aim to dispatch within 5 days of receiving your order.


All order cancellations must be made in writing to, quoting any order reference number, by the latest within 14 days starting the day after you receive your order. If your order has been already processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above. The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.

In accordance with the Consumer Contracts Regulations we will refund standard delivery charges if the whole order is returned but if only part of the order is returned we are not obliged to refund any of the delivery charge.